Do you ship internationally?
Do you ship internationally?
At this time, KapscoMoto proudly ships to destinations across the USA and Canada. We are committed to ensuring a seamless delivery experience for our North American customers.
Do you have a physical store I can visit?
Do you have a physical store I can visit?
Yes, we invite you to experience our products firsthand at our Ajax, Ontario showroom. Discover the quality and craftsmanship of our selection in person—sometimes, you just have to see and feel it for yourself.
Showroom Location:
410 Finley Ave, Ajax, Ontario L1N 2E3, Canada
Showroom Hours: Monday to Friday, 9:00 AM – 4:30 PM
When will I receive my order?
When will I receive my order?
Orders placed before 2:00 PM EST are typically processed on the same business day. Once your order ships, you will receive a notification email with tracking information so you can follow your purchase every step of the way.
Please note: For your security, we may request additional information to verify your order. In rare cases, orders may be placed on hold or canceled until verification is complete. This policy is in place to protect your identity and ensure a safe shopping experience.
Do you charge sales tax?
Do you charge sales tax?
As required by law, all orders shipping within Canada are subject to applicable sales tax. Orders shipped to the United States are not subject to sales tax.
Do you ship to APO addresses?
Do you ship to APO addresses?
Absolutely. We are pleased to serve our military customers. Please use our standard checkout and select the appropriate APO state. APO orders are shipped via USPS and may require an additional 1–5 business days for delivery.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can be modified or canceled before they are shipped (typically before 2 PM EST). Please contact us as soon as possible in case you want to cancel or modify your order. Email us at sales@kapscomoto.com or call us at 855-952-7726.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately with your order number and photos of the item. We will resolve the issue promptly in accordance with our return policies.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for your convenience.
How do I track my order?
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also log in to your account to view your order status and tracking details.
What is your return policy?
What is your return policy?
We offer a 30-day return window for most products. Please see our Returns & Refunds page for full details.
Do you offer a warranty on your products?
Do you offer a warranty on your products?
Yes, all KapscoMoto products come with a 30-day premium warranty covering defects in materials and workmanship.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and access exclusive offers.
What if I can’t find the answer to my question?
What if I can’t find the answer to my question?
Our team is here to help. Please email us at sales@kapscomoto.com or call 855-952-7726 for further assistance.
